FAQs

Pre-order allows you to secure your abaya before our next restock arrives, particularly if your preferred colour or size has sold out. Payment is taken when your pre-order is placed, reserving your piece for you.

Our estimated pre-order timeframe is approximately 4–8 weeks. This is an estimated timeframe and may occasionally vary. If you would like a more up-to-date estimate before placing your order, you're always welcome to contact us at shoploujayne@gmail.com.

You won't have to wait for your whole order. Your in-stock item will be dispatched first, and your pre-order piece will follow separately as soon as it becomes available.

Selected Loujayne pieces and sizes may be restocked depending on availability and demand. Where pre-order is available, we recommend securing your size in advance to avoid missing the next restock.

Our abaya sizing is primarily based on height and garment length, rather than standard UK dress sizing. For example, someone around 5'4" would typically wear a size 54. We recommend checking the size guide on the product page before ordering, as your preferred abaya length and individual proportions can also affect which size will suit you best.

If you're unsure, please contact us at shoploujayne@gmail.com before ordering. We'd be happy to help you choose the most suitable length.

We currently don't offer direct exchanges. If you need another size, you can return your original item in accordance with our returns policy and place a new order for your preferred size, subject to availability.

Yes ♡ Every current Loujayne abaya comes with its own matching hijab, designed to complete the look.

We do our best to represent every Loujayne piece as accurately as possible. However, colours can appear slightly different depending on lighting, photography and your device or screen settings.

Yes. You may return eligible items within 14 days, provided they are returned in brand-new, unworn condition with all original tags attached and original packaging included. Items must be free from signs of wear, stains, makeup, perfume, damage or washing. Your statutory rights are not affected.

Yes. Customers are responsible for arranging and paying for their return postage. We strongly recommend using a tracked postal service and keeping your proof of postage until your return has been processed.

We don't currently offer direct exchanges. If you'd like a different size, please return your original item and place a new order for the correct size. This also means you can secure the replacement size immediately if it is still available.

We're really sorry if something isn't right with your order. Please contact us at shoploujayne@gmail.com within 48 hours of delivery, including your order number and clear photographs of the issue, and our team will help resolve it for you.