Shipping & Delivery

At Loujayne, we want your order to reach you safely and as smoothly as possible.

UK Delivery

UK orders are sent using Yodel / Royal Mail tracked delivery.

UK Standard Delivery: £2.99

Once your order has been dispatched, you should receive tracking information using the contact details provided at checkout.

Please ensure that your delivery address is entered correctly when placing your order. Loujayne cannot guarantee that an address can be changed once an order has been processed or dispatched.

International Orders
For international delivery, please email shoploujayne@gmail.com with the items, sizes and delivery country you’d like to order. We’ll confirm the shipping cost and send you a secure payment link.

Processing Times

We aim to prepare and dispatch orders as quickly as possible.

During collection launches, promotional periods, Eid, public holidays or periods of unusually high demand, processing may take slightly longer than usual. Any significant delays will be communicated where possible.

Orders are not dispatched on UK bank holidays.

Delivery Times

Estimated delivery times will be provided at checkout where available. Delivery estimates begin after your order has been dispatched and do not include our order-processing time.

Courier delays can occasionally occur outside of Loujayne's control.

Yodel's consumer operation is currently being brought under InPost branding, so customers may see Yodel and/or InPost references when tracking their parcel.

Tracking Your Order

Once your parcel has been dispatched, tracking details will be sent to you.

Please allow some time for tracking information to update after your dispatch notification.

Incorrect Addresses

Customers are responsible for ensuring that their shipping information is correct before completing checkout.

If you notice an error, please contact us as soon as possible at shoploujayne@gmail.com. We will try to help where we can, but we cannot guarantee amendments once an order has entered processing or has been dispatched.

If an order is returned to us because an incorrect or incomplete address was supplied, additional postage charges may apply before the order can be resent.

Lost, Delayed or Missing Parcels

If your tracking has not updated for an unusual length of time, or you believe your parcel may be lost, please contact us at shoploujayne@gmail.com with your order number.

We will investigate the delivery with the courier where appropriate.