These Terms & Conditions apply to purchases made through the Loujayne website.

By placing an order with Loujayne, you agree to these Terms & Conditions. Nothing within these terms affects any statutory rights you may have as a consumer.

Products

We take pride to ensure that product descriptions, photographs, measurements, colours and other information shown on our website are accurate.

Colours may vary slightly depending on photography, lighting and the display settings of your device.

Where garments are handmade, embroidered, embellished or produced using delicate fabrics, minor variations between individual pieces may occur and do not necessarily constitute a fault.

Nothing in this section affects your rights where goods are faulty, materially different from their description or otherwise fail to meet the requirements of UK consumer law.

Sizing

Customers are responsible for checking our Size Guide before ordering.

Measurements provided on our website are intended to assist customers in choosing the most appropriate size.

Prices

All prices shown on our website are in pounds sterling (£) unless otherwise stated.

The total price payable, including applicable delivery charges, will be displayed before you complete your purchase.

Orders

Submitting an order does not necessarily mean that we have accepted it.

We may be unable to accept an order due to circumstances including:

• An item becoming unavailable
• Incorrect pricing or product information
• Payment not being authorised
• Suspected fraudulent activity
• Delivery restrictions
• An obvious website or pricing error

If payment has already been taken for an order we are unable to fulfil, the correct amount will be refunded.

Payment

Payment must be successfully authorised before an order is dispatched.

Available payment methods will be displayed during checkout.

Promotional Codes

Promotional codes must be entered at checkout and cannot normally be applied retrospectively.

Unless otherwise stated, promotional codes cannot be combined.

Loujayne may withdraw or amend promotional offers where reasonably necessary.

Delivery

Delivery options, charges and relevant information are set out in our Shipping & Delivery Policy.

Customers must provide accurate delivery information when placing an order.

Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy together with your statutory rights.

Intellectual Property

The Loujayne name, branding, logos, product designs, photographs, graphics, website content and other original material belonging to Loujayne may not be copied, reproduced, distributed or commercially used without permission where protected by applicable intellectual-property rights.

Website Use

You must not knowingly misuse our website, attempt to gain unauthorised access to it, introduce malicious software, interfere with its operation or use it for fraudulent or unlawful purposes.

Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Loujayne will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses arising from matters outside our reasonable control, subject always to your statutory consumer rights.

Changes to These Terms

We may update these Terms & Conditions from time to time.

The terms applicable to an order will normally be those in effect when that order is placed.

Governing Law

These terms are governed by the laws of England and Wales.

If you are a consumer resident elsewhere, this does not remove any mandatory consumer protections that apply to you under the laws of your country of residence.

Contact

For questions regarding these terms or your order, contact:

shoploujayne@gmail.com

PRIVACY POLICY

This one matters because you are collecting people's names, addresses, emails, order data and potentially marketing information.

The ICO says a privacy notice should explain why data is processed, how long it is kept and who it is shared with, amongst other information.

Privacy Policy

Loujayne respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order, contact us or otherwise interact with Loujayne.

Information We May Collect

Depending on how you interact with us, we may collect information including:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order and transaction information
• Payment-related information
• Customer-service correspondence
• Marketing preferences
• IP address, browser, device and website-usage information
• Cookie and similar technology information

How We Use Your Information

We may use personal information to:

• Process and fulfil your orders
• Arrange delivery
• Process payments and refunds
• Provide customer support
• Contact you about your order
• Prevent or investigate fraud and misuse
• Operate and improve our website
• Maintain our business and financial records
• Meet legal and regulatory obligations
• Send marketing communications where permitted

Who We Share Information With

We may share relevant information with trusted service providers where necessary to operate our business, including:

• Shopify and website-service providers
• Payment processors
• Delivery and logistics providers, including Yodel/InPost
• IT, hosting and analytics providers
• Marketing providers where applicable
• Professional advisers
• Government, regulatory or law-enforcement bodies where legally required

We only disclose information where necessary for the relevant purpose or where we are otherwise legally permitted or required to do so.

Payments

Payments made through our website are processed using the payment services available through our ecommerce platform and/or selected payment providers.

Payment providers may process your information in accordance with their own privacy policies.

Marketing

Where required, we will obtain appropriate consent before sending electronic marketing communications.

You can unsubscribe from marketing emails at any time using the unsubscribe option contained within the message or by contacting us.

UK electronic marketing is also governed by PECR requirements.

Cookies

Our website may use cookies and similar technologies for purposes including operating the website, remembering preferences, understanding website usage and providing marketing or advertising functionality.

Further information is available in our Cookie Policy.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling legal, accounting, tax, fraud-prevention and reporting obligations.

Retention periods may therefore vary depending on the type of information.

Your Rights

Depending on the circumstances, UK data-protection law gives individuals rights relating to their personal data, including rights to request access, correction or deletion of certain information and rights relating to restriction, objection and data portability.

Where processing is based on consent, you may withdraw that consent.

You may also have the right to complain to the UK Information Commissioner's Office.

Security

We take steps to protect personal information against unauthorised access, alteration, disclosure or loss.

Changes to This Privacy Policy

We may update this Privacy Policy where our business practices, website, services or legal obligations change.

The latest version will be published on this page

COOKIE POLICY

Cookie Policy

Our website uses cookies and similar technologies to help the website function correctly, understand how visitors use the site and, where you consent, support analytics and marketing.

What Are Cookies?

Cookies are small pieces of information stored or accessed on your device when you visit a website.

Types of Cookies We May Use

Strictly Necessary Cookies
These cookies are required for essential website functions such as checkout, security, shopping baskets and account functionality.

Preference Cookies
These may remember choices or settings to improve your experience.

Analytics Cookies
These help us understand how visitors use our website so that we can improve its performance and customer experience.

Marketing Cookies
Where used and where appropriate consent has been obtained, these may help us measure advertising or show more relevant marketing.

Your Cookie Choices

You can manage your cookie preferences using the cookie controls displayed on our website where available.

You can also control cookies through your browser settings, although disabling certain cookies may affect website functionality.

Non-essential cookies generally require appropriate consent under UK PECR rules, so make sure your Shopify cookie banner is switched on and isn't just a fake “we use cookies, OK” notice. The ICO specifically says valid consent requires a positive choice and cannot simply be buried in a privacy policy.

Changes to This Cookie Policy

We may update this policy when the cookies or technologies used on our website change.